Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, free from damage, and in its original packaging. The sender is responsible for postage costs. We recommend posting your item back to us using tracked shipping, if we do not receive the returned item we sadly will not be able to issue you a refund.
To start a return, you can contact us at floatceramics@gmail.com. From here we organise your return. Please note that returns will need to be sent to the following address: Design Junction, 5-6 Kings Walk, Winchester, SO23 8AF within 14 days of sending your returns request.
You can always contact us for any return question at floatceramics@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at floatceramics@gmail.com.